No one wants to be called over and over and over all day every day. Many telemarketing companies don’t seem to accept this.
I have gotten calls from a number 623-238-6401 over a dozen times a day, 7 days a week for 3 months now. The calls come between the hours of 7:30am and after 9pm CST.
The number either hangs up when I answer, or I get a recorded message saying they are trying to “help me” reduce my credit card debt. They say this is my LAST chance and they won’t call again. They lie. They DO call again. And again. And again. AAARRRGGGHHH!!! When I do speak to someone, I tell them my number is on the Do Not Call List. They hang up and call again, or promise not to call again, and then they do.
I find their offer particularly stupid since I paid off my last credit card in 2005 and haven’t gotten another one since. And they’re offering to “help me” with something I don’t even have? Awww, isn’t that “sweet?” Telling them I have no credit cards only makes them hang up and call again. I asked once how their company obtained my financial information without my consent; the person hung up and I was called again.
The actions of this company (they have never given their name) are illegal. The same thing is happening to people all over the country 7 days a week. Apparently these companies aren’t afraid of the FCC, the law or anyone else.
So, what can people do? There are steps people can take to make these people stop calling or to file complaints against them.
Begin by registering all of your land line and cell phones with the National Do Not Call Registry. The calls should stop after 31 days.
My number has been registered since June 29, 2003. They still call.
When telemarketers call try to get the following information:
Their (the caller’s) name. The company’s name and physical address. If they refuse, don’t fight with them. It’s a waste of time to fight with stupid people. Remind them that they are in violation of the FCC and FTC (Federal Communications Commission and Federal Trade Commission) rules. They ARE required by law to identify themselves by name and their company’s name within the first 30 seconds of answering the call. (I have worked for outbound sales companies before. Good companies comply.)
They are also not allowed to block their number from your caller ID.
Here are steps you can take to stop the harassing telemarketer calls even if the phone call comes from overseas:
File a complaint with the phone company
You can keep a record of every time the same company calls, the date, time, and what the person says, and turn the matter over to the local phone company to try to get them to stop the calls. They turn it over to the FCC. Eventually. I think. I have no desire to stand next my phone for 30 days recording every time they call, then give it to AT&T so they can monitor my line for an additional 30 days, and then take “steps.”
I want the calls to stop now. So do us all.
File a complaint with the National Do Not Call Registry
Go to the website for the National Do Not Call list and follow the steps listed to file a complaint. They make it easy, and if you don’t have the name of the company because no representative will give it over the phone, don’t worry. Just write “unknown” in the space provided.
File a complaint with the FCC
You can also file a complaint by email with the FCC at firstname.lastname@example.org, or phone in a complaint to 1-888-225-5322 or by TTY (for the Deaf or Hard of Hearing) at 1-888-835-5322. They also accept fax complaints to 1-866-418-0232 using an electronic complaint form that can be obtained from their website or by mail to the address: Federal Communications Commission, Consumer & Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 445 12th Street, SW, Washington, DC 20554.
You will need to give your full name, address and phone number they are calling to, the company’s name (if you can get it) and the caller’s name, their phone number, any phone number they gave you to call (if applicable) to get your number off their list, if anyone in your home gave them permission to call, if you have done business with them, what products or services they are offering and a description of the call.
I filed an online complaint with the National Do Not Call site. It was shorter and easier.
If they still continue to call, I’ll take the time to file with the FCC at their site.
Most of the time when I get a telemarketing call all I have to do is just say I am on the Do Not Call list and they stop calling.
File a complaint with the State Attorney General’s office
You can also file complaint with your State Attorney General’s office. They can be found online just by typing your state’s name and “attorney generals office” into your browser.
Follow all the steps they ask for to file a complaint with their office. They will give you an answer to your complaint and let you know the results. Let them know everything you have done to try to get the telemarketing calls to stop.
File a lawsuit for harassment in court
Many people have successfully filed lawsuits against harassing telemarketing companies in municipal court. They have been pushed to the limits by being called day and night.
Arm yourself with information from an attorney in your state on what is needed for proof to go into a courtroom. Common information will include your phone records showing all the calls the company has made to your number (obtained by subpoena), the name and address of the company (obtained by reverse phone number search), a notebook diary with descriptions of the calls, callers names, what they offered, what their response was to being told to stop calling, confirmation numbers and print out of emails from the National Do Not Call Registry and/or FCC showing you’ve filed complaints with them and the calls keep coming and anything else your attorney advises.
In some states you can not only file a lawsuit against the company that is calling, but their owner (if owned by another company), and the telemarketer.
Whatever you decide to do, be as determined to stop them as they are to keep calling you. These companies will continue to break the law only if people don’t stand up for themselves. Even telemarketing companies based overseas have to comply with the FCC and FTC laws.